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As the merchant of record, the Library is responsible for all transaction activity, including online payments and credits, assessment and reduction of fines and fees, direct customer service, dispute resolution, and all corresponding terms and conditions. If your problem specifically relates to credit card payment, either call the Prince George’s County Memorial Library System Office of Finance & Budget at 301/699-3500 (M-F, 9am to 5pm) or submit this email form. Branch staff will not be able to resolve credit card problems.