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Frequently Asked Questions - Placing Holds
The length of time depends on the number of copies available in the Library System and the length of the waiting list, i.e. the number of customers who have also placed a hold on the title. Titles which have copies available on the shelf at the time the hold is placed and no waiting list may be trapped as soon as the next day. Items with a limited number of copies and/or a long waiting list may take up to several months.
Reference books are not available for loan, except in special circumstances, they may not be placed on hold.
If I place a hold on an item that shows "on shelf," will it go immediately to my pick up point so that I can pick it up the next day?
No. When you place a hold, you must wait to be notified that the material is available. If an item shows "on shelf," you can telephone the owning branch to have staff check on the availability of the material. If available, the material can be sent to the library branch most convenient to you.
If the item is recently released, call a branch to check on the order status of the item. For other items not owned by PGCMLS, try the Marina network. For items you cannot find in Marina, inquire at a branch library about interlibrary loan.
You can suspend your holds using My Account through the catalog, or with help from Library staff.
Log into your patron record and go to the Holds list. You will see the option to cancel holds on that screen
No. Call your local library to see if you can change the pickup location of your hold.
There is no charge to place a hold on an item that is in the PGCMLS collection or that is available from the Marina cooperative network.
For materials that are reserved from libraries outside the network through the interlibrary loan process, we will try first to borrow from free sources. If there is a charge, we will contact you to confirm you are willing to pay the amount before requesting the item.
You will be informed when to pick up your holds by telephone or email. You have 7 days to pick up your items. If you want email notification and do not currently get it, notify your local branch of your current email address and request that they turn off Phone Notification.
Yes. When you find the item that you want, click the title to go to the Full Record screen. A Hold Title button will appear on the left side of your screen. Click on this button and follow the steps.