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Frequently Asked Questions - Borrowing Items
Your card may have expired, the item you are trying to renew may not be a renewable item (e.g Interlibrary loan), the item may already have been renewed the maximum number of times, or another customer may have placed a hold on the title.
One reason that you may get a - Consult Library Staff - response when you attempt to renew, is because your record has been stopped due to a notification to you that has been returned as undeliverable. Please verify contact information on your account and make sure that your email server will accept messages from PGCMLS.
Yes, you can renew items online via the Library’s Catalog. Click on the Your Account button and log into your account. Once you are in your account, you can list the items checked out to you, and you will see the Renew option on that screen. You can either renew all items checked out to you or renew only selected ones.
Please be sure to wait for the confirmation screen to ensure your renewal was successful. Until you receive this confirmation, we can not guarantee the renewal has been processed.
Please contact your local library about lost component charges.
When an item ages 45 days past due, it is considered lost and the replacement cost of the material as well as an overdue fine is billed to the account. If the customer returns this material in good condition within one year of the billing date, the replacement cost of this item will be waived in favor of the overdue fine. After one year, the replacement cost will not be waived upon return regardless of condition.
In some cases, replacements may be accepted to replace a lost item.
Replacement materials must be the same or more recent edition and the same format as the material you borrowed and the title and ISBN must match.
Print material must be new or in pristine condition. Audio and video format materials must be new with seals and manufacturer's shrinkwrap intact.
Items which have been in a billed status for one year or more, may not be replaced but must be paid for as lost.
You should check with the Circulation staff at the branch library where you returned the item and ask them to assist you.
Yes, as long as your account is not otherwise delinquent, and your accumulated balance is below $5.00. If you owe $5.00 or more in fines or fees, have two or more overdue items, or any items 45 days or more past due on your record, your account is considered "delinquent," and you may not borrow any additional materials until the delinquency is cleared. Accounts that have been referred to collections may not borrow until the balance is brought to zero.
Payment of fines and fees are due upon an item’s return. We can normally allow small balances to carry over on an account but customers whose records are delinquent may be subject to submission to collection and the charge of additional fees, if materials are 45 days or more past due or there is a balance on the record of $25.00 or higher.
Overdue fines are charged as follows:
Adult and Teen print or audio materials - $0.25 per day per item - maximum is $8.00 per item
Children's print or audio materials - $0.10 per day per item - maximum is $5.00 per item
Video format materials - $1.00 per day per item - maximum is $10.00 per item.
Fines are calculated upon the item’s renewal or return. Non-returned items 45 days or more past due are considered lost and the replacement cost of the item plus and overdue fine will be billed to the account. Return of the item in good condition to any PGCMLS branch within one year, will waive the billed cost in favor of the overdue fine.
There is no charge to borrow video materials provided they are returned by the due date.
Educational/Non-fiction videos: 21-days
Entertainment videos: 7 days
Most video format items may be renewed 1 time provided there are no open holds on the title.
Presently, any adult with a valid Prince George's County library card may borrow any circulating video materials.
Minors under the age of 18 with a valid Prince George's County library card may only borrow video format materials from the Juvenile collection.
There is no per visit limit on borrowing as long as the total number of items checked out to the account does not exceed the 75 global limit at any given time.
The normal loan period for print and audio format material is 21 days.
Educational videos, 21 days.
Entertainment videos, 7 days.
Most print and audio materials can be renewed up to 2 additional loan periods if the material is not overdue or on hold for another customer.
Video format materials and Marina reserves can be renewed up to one additional loan period if the material is not overdue or on hold for another customer.
Interlibrary loan materials from outside the Marina system may not be renewed.
There is a "global" borrowing limit of 75 items that can be checked out on a library card at any one time. The 75 item limit may include items of mixed formats, but no more than a total of 75 items may be checked out at any one time.