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I lost an item. Can I buy a replacement in lieu of paying the replacement cost?

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In some cases, replacements may be accepted to replace a lost item. 

Replacement materials must

  • have the same title and ISBN of the lost item
  • be the same or a more recent edition of the lost item
  • be the same format as the lost item 

Print material must be new or in pristine condition.

Audio and video format materials must be new with seals and manufacturer's shrink­wrap intact.

Items which have been in a billed status for one year or more, may not be replaced but must be paid for as lost.