1. Why can I not access Heritage Quest from a remote location?

   Here are some of the reasons that you may have trouble accessing the Hertiage Quest database.

   • If you are using the AOL browser - The AOL browser has some interactivity issues with all Proquest Databases. Use another browser such as Internet Explorer or Netscape.
   • If you are using Internet Explorer 6.0 version make sure that the privacy setting is "Low". (This can be done by going to Tools > Options > Privacy > Low

   • If you are using a personal firewall or Norton Antivirus software, there have been some interactivity problems. Turn off these services when using Proquest Databases.

2. When I try to login to ProQuest, I immediately see this message: "Your session has been timed out". Why?

   Please ensure that your Web browser is configured to accept all cookies. Additionally, security software such as Fortress, Fool Proof, and others can disable cookies, even though the browser is set to accept all cookies. Additionally, ensure that the system date is correct.

   Make sure that your Web browser is configured to accept all cookies.

   Check that your security software (programs such as Fortress, Fool Proof, Norton Security, and others) is configured to permit a connection to ProQuest. These applications can disable cookies even if the browser is set to accept all cookies.

   Finally, make sure that the system date on your computer is correct.

3. When I try to connect to ProQuest, I get the following error message: "JavaScript Error: http://proquest.bellhowell.infolearning.com/pqdweb,line 60: document.layers ["rightlayer"] has no properties".

   You should be able to eliminate this Javascript error by selecting Enable style sheets in the Advanced properties section in Netscape®.

4. My ProQuest session is timing out even though I'm actively searching. I am also getting search results and articles that have nothing to do with the search I performed. Why?

   This is generally caused when a proxy or cache server is set to cache pages. Please check to see if your system is configured to cache pages. If it is you will need to set your proxy or cache server to not cache any pages from the following: proquest.com umi.com bellhowell.infolearning.com

5. While searching in ProQuest®, I see error messages. Why?

The error message - "The server doesn't know how to handle this request." "Your browser has sent a message the server cannot understand." are common messages when unsupported/outdated Web browsers are used to view ProQuest®. ProQuest is best viewed with Microsoft Internet Explorer version 5.5+, or Netscape 6.02+ The very minimum version of Microsoft Internet Explorer 5.01 or Netscape Navigator 4.75 can be used.