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GROLIER Databases - FAQs
The FAQ feature is designed to help you find answers to some of the commonly asked questions about access to our databases. For help in using the databases, please visit the help section on the databases web site. If you need any further assistance please Contact Us
  1. What are the recommended system requirements for Grolier Online?
    • For PCs: We recommend running Grolier Online on a
      • Pentium 90 or better with at least 32 MB of RAM.
      • Grolier Online is best displayed on a monitor of at least 15 inches with resolution set to at least 800 x 600 pixels and with "high" (16-bit) colors selected.
    • For Macs: We recommend running Grolier Online under
      • system 7.5 or better on a PowerMac or higher.
      • Grolier Online is best displayed on a monitor of at least 15 inches with resolution set to at least 800 x 600 pixels and with "thousands of colors" selected.

  2. Will Grolier Online run over a modem connection to the Internet?

    Although Grolier Online will run on a modem connection (56K strongly preferred), longer articles, graphics, and video files will be slow to load. We recommend a high-speed connection for best results.

  3. Which browsers Grolier Online?

    Grolier Online will run on -

    • Netscape Navigator 4.x and higher
    • Internet Explorer 4.x and higher.

    We do not recommend running Grolier Online on any Netscape 6.x browser.

  4. Are there specific browser settings required for Grolier Online?

    Your browser must have JavaScript enabled and be set to accept all cookies. If either of these settings is not active, you will be unable to access Grolier Online.

  5. Do Cookies need to be enabled in the Browser?

    Yes cookies need to be enabled in your browser. Cookies are small computer files containing an encrypted user name and password that we download to our institutional subscribers' computers. The user name and password serve no function other than to identify the computer as belonging to a subscribing institution. No personally identifiable information is stored on the cookie, nor does the cookie enable Grolier to access information about the computer on which it is installed or its network environment.

    Cookies are downloaded upon the direct request of the subscriber institution, as indicated by their entering a user name and password given to them for this specific purpose.

  6. Are plug-ins required to view Grolier Online?

    Grolier Online has been designed to run without the need for plug-ins. However, some Grolier Online articles contain two versions of their graphical content. The "multimedia-rich" version features multimedia elements that require audio or video software available only on higher versions of your browser or that require you to download this software as a plug-in. Any features requiring a plugin are not included in the standard version.

    Currently, the only video player required or supported by Grolier Online is QuickTime. If you are running browsers with QuickTime already installed, or are willing to accept a QuickTime plug-in, please be sure to indicate your preference for the "multimedia rich" version on your license agreement.

  7. Can I bookmark Grolier Online?

    It is not recommended that you bookmark the Grolier Online page, results will be unpredictable. For instance, if you have inadvertently bookmarked the GO frame itself, you will see a Grolier Online page with a frame at the top and a frame at the bottom (!). Please use the link from within the PGCMLS website to access Grolier Online.

 


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Prince George's County Memorial Library System
Administrative Offices : 6532 Adelphi Road, Hyattsville, MD 20782-2098. Tel:301-699-3500 TTY:301-808-2061